Terms of Service

Last updated: April 26, 2025.

Welcome to the Yimdeek platform. By using or accessing any of the platform’s services, you fully and explicitly agree to comply with the terms of use mentioned in this document, which constitutes a legally binding contract between you and the management of the “Yimdeek” platform. We hope you read these terms carefully before using the platform or creating an account on it.

Terms of Use

This agreement applies between you and the Yimdeek platform regarding the terms of use, policies, and all aspects of services and additional terms that have been published on the Yimdeek website. When you register and continue to use our services, you agree to comply with the terms and legal documents mentioned below with immediate effect.

The agreement was created based on the electronic transactions system. The terms, conditions, provisions, and legal disputes are subject to the laws, legislation, and regulations in force in the Kingdom of Saudi Arabia.

Definition of Terms

This section clarifies the basic terms used in the terms of use, to avoid any confusion or misunderstanding. These definitions form the basis for understanding the relationship between the user and the platform.

  • Platform: Refers to “Yimdeek,” and includes the website, mobile application, and bot systems and smart services associated with it
  • User: Every natural or legal person who uses the platform, whether as a service provider or service requester
  • Service Requester: The person or entity that requests a specific service and pays for it through the platform
  • Service Provider: The individual, entity, or automated system that provides a specific service to the service requester through the platform
  • Service: Any work or product provided in exchange for money, whether digital, human, or automated
  • Contract: A binding electronic agreement between the service provider and requester made through the platform, including service details, duration, and conditions
  • Automated Services: Services provided by automated systems and bots that do not require direct human intervention
  • Artificial Intelligence Services: Services provided through algorithms or systems powered by artificial intelligence, which provide advanced and customized solutions for users.

Account Creation and Platform Use

Account Registration

  1. Eligibility: You must be at least 18 years old or have legal capacity to enter into contracts according to applicable laws to create an account on the platform.

  2. Accurate Information: You must provide accurate and complete information when creating your account and keep this information updated.

  3. Account Security: You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account.

  4. One Account Policy: Each user is allowed to create only one personal account. Creating multiple accounts may result in account suspension.

Platform Usage

  1. Permitted Use: The platform should be used only for legitimate purposes related to requesting or providing services.

  2. Prohibited Activities: Users may not:

    • Use the platform for illegal activities
    • Violate intellectual property rights
    • Harass or harm other users
    • Attempt to hack or disrupt platform systems
    • Post inappropriate or offensive content

  3. Content Responsibility: Users are responsible for all content they post or share on the platform.

Services and Transactions

Service Categories

The platform offers various types of services including:

  • Traditional services provided by human service providers
  • Automated services through bots and smart systems
  • Artificial intelligence-powered services
  • Digital products and solutions

Transaction Process

  1. Service Request: Service requesters can browse available services and submit requests with specific requirements.

  2. Service Agreement: When a service provider accepts a request, a binding contract is formed between the parties.

  3. Payment: Payments are processed through the platform’s secure payment system.

  4. Service Delivery: Service providers must deliver services according to agreed specifications and timelines.

  5. Completion: Upon successful delivery and acceptance, the transaction is completed.

Quality Assurance

  1. Service Standards: All services must meet the platform’s quality standards and user expectations.

  2. Dispute Resolution: The platform provides mechanisms for resolving disputes between service providers and requesters.

  3. Rating System: Users can rate and review services to help maintain quality standards.

Payment and Financial Terms

Payment Processing

  1. Secure Transactions: All payments are processed through secure, encrypted systems.

  2. Payment Methods: The platform accepts various payment methods as specified on the platform.

  3. Currency: All transactions are conducted in Saudi Riyals (SAR) unless otherwise specified.

Fees and Commissions

  1. Platform Fees: The platform may charge service fees or commissions on transactions.

  2. Fee Transparency: All applicable fees are clearly displayed before transaction completion.

  3. Payment Schedule: Payments to service providers are made according to the platform’s payment schedule.

Refunds and Cancellations

  1. Refund Policy: Refunds are processed according to the platform’s refund policy.

  2. Cancellation Terms: Users may cancel services according to specified cancellation terms.

  3. Dispute Resolution: Payment disputes are resolved through the platform’s dispute resolution process.

User Rights and Responsibilities

User Rights

  1. Service Access: Users have the right to access platform services according to these terms.

  2. Fair Treatment: All users have the right to fair and respectful treatment.

  3. Privacy Protection: Users’ personal information is protected according to the privacy policy.

  4. Support: Users have access to customer support services.

User Responsibilities

  1. Compliance: Users must comply with all terms of service and applicable laws.

  2. Respectful Conduct: Users must treat other platform users with respect and professionalism.

  3. Accurate Information: Users must provide accurate information in all transactions.

  4. Intellectual Property: Users must respect intellectual property rights of others.

Intellectual Property

Platform Content

  1. Ownership: The platform and its content are owned by Yimdeek and protected by intellectual property laws.

  2. Limited License: Users are granted a limited license to use the platform for its intended purposes.

  3. Restrictions: Users may not copy, modify, or distribute platform content without permission.

User Content

  1. User Ownership: Users retain ownership of content they create and post on the platform.

  2. Platform License: By posting content, users grant the platform a license to use, display, and distribute the content.

  3. Content Standards: All user content must comply with platform standards and applicable laws.

Privacy and Data Protection

Data Collection

  1. Information Types: The platform collects various types of user information as detailed in the privacy policy.

  2. Collection Methods: Information is collected through user registration, platform usage, and interactions.

  3. Legal Basis: Data collection is based on user consent and legitimate business interests.

Data Use

  1. Service Provision: User data is used to provide and improve platform services.

  2. Communication: Data may be used to communicate with users about services and updates.

  3. Analytics: Data is used for platform analytics and performance improvement.

Data Protection

  1. Security Measures: The platform implements appropriate security measures to protect user data.

  2. Access Control: Access to user data is restricted to authorized personnel only.

  3. Data Retention: User data is retained according to the platform’s data retention policy.

Platform Availability and Modifications

Service Availability

  1. Best Efforts: The platform strives to maintain continuous service availability.

  2. Maintenance: Scheduled maintenance may temporarily affect service availability.

  3. Technical Issues: The platform is not liable for temporary unavailability due to technical issues.

Platform Modifications

  1. Right to Modify: The platform reserves the right to modify services and features.

  2. User Notification: Users will be notified of significant changes to the platform.

  3. Continued Use: Continued use of the platform after modifications constitutes acceptance of changes.

Limitation of Liability

Platform Liability

  1. Service Provision: The platform acts as an intermediary between service providers and requesters.

  2. Limited Liability: The platform’s liability is limited to the extent permitted by law.

  3. No Warranties: The platform makes no warranties regarding service quality or outcomes.

User Liability

  1. Service Quality: Service providers are responsible for the quality of their services.

  2. Contract Performance: Users are responsible for fulfilling their contractual obligations.

  3. Legal Compliance: Users are responsible for complying with applicable laws.

Dispute Resolution

Internal Resolution

  1. Customer Support: Users should first contact customer support for dispute resolution.

  2. Mediation: The platform may offer mediation services for complex disputes.

  3. Resolution Process: Disputes are resolved according to the platform’s established procedures.

  1. Applicable Law: Disputes are governed by the laws of the Kingdom of Saudi Arabia.

  2. Jurisdiction: Courts in the Kingdom of Saudi Arabia have jurisdiction over disputes.

  3. Alternative Dispute Resolution: Parties may agree to alternative dispute resolution methods.

Account Termination

User Termination

  1. Right to Terminate: Users may terminate their accounts at any time.

  2. Termination Process: Account termination follows the platform’s established procedures.

  3. Data Handling: User data is handled according to the privacy policy upon termination.

Platform Termination

  1. Violation Consequences: The platform may terminate accounts for terms of service violations.

  2. Termination Notice: Users will be notified of account termination decisions.

  3. Appeal Process: Users may appeal termination decisions through established procedures.

Miscellaneous Provisions

Entire Agreement

  1. Complete Terms: These terms constitute the entire agreement between users and the platform.

  2. Superseding Terms: These terms supersede all previous agreements and understandings.

  3. Amendment Process: Terms may only be amended through the platform’s official processes.

Severability

  1. Invalid Provisions: If any provision is deemed invalid, the remaining provisions remain in effect.

  2. Partial Invalidity: Partial invalidity of a provision does not affect the validity of other provisions.

  3. Enforcement: Valid provisions will be enforced to the fullest extent permitted by law.

Force Majeure

  1. Unforeseeable Events: The platform is not liable for performance failures due to unforeseeable events.

  2. Natural Disasters: Force majeure includes natural disasters, wars, and government actions.

  3. Notification: The platform will notify users of force majeure events affecting service.

Contact Information

For questions or concerns regarding these terms of service, please contact us:

Note: These terms of service are effective as of the date mentioned above. Users are advised to review these terms periodically for any updates or changes. Continued use of the platform after changes constitutes acceptance of the modified terms.